Shipping policy

1. Order Processing Time

All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays).

Orders placed after 3:00 PM (GMT) or on weekends will be processed on the next business day.

During peak periods, sales, or promotions, order processing may take slightly longer.

2. Shipping Locations

We currently ship to:

  • United Kingdom

  • Selected international destinations (availability depends on courier services)

If your country is not available at checkout, please contact us before placing an order.

3. Estimated Delivery Times

United Kingdom

  • Standard Delivery: 2–3 business days

  • Express Delivery: 1–2 business days (if selected at checkout)

International Shipping

  • Europe: 5–10 business days

  • Rest of World: 7–15 business days

Delivery times are estimates and may vary depending on customs, postal delays, or courier issues.

4. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Order weight

  • Delivery location

  • Selected shipping method

We may occasionally offer free shipping promotions, which will be clearly indicated on our website.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information (if available).

You can track your shipment using the link provided in the email.

6. Delayed or Lost Packages

While we aim to deliver all orders within the estimated timeframes, delays may occur due to:

  • Courier delays

  • Customs processing (for international orders)

  • Public holidays or peak seasons

If your order has not arrived within 10 business days (UK) or 20 business days (international), please contact us and we will assist you.

7. Incorrect Address

Customers are responsible for providing accurate shipping details.

If an incorrect address is provided and the order has already been shipped, we may not be able to redirect the shipment. Any additional costs for re-delivery may be the responsibility of the customer.

8. Customs, Duties & Taxes

For international orders:

  • Customs duties or import taxes may apply depending on your country.

  • These charges are the responsibility of the customer.

  • We do not control or predict these fees.

9. Damaged Items

If your order arrives damaged:

  1. Contact us within 48 hours of delivery

  2. Provide photos of the damaged item and packaging

  3. We will review the issue and arrange a replacement or refund if applicable.

10. Contact Information

If you have any questions about shipping, please contact us:

Business Name: Natural4you Ltd
Trading Name: Natural4You
Company Number: 12333129 Natural4you Ltd

Address:
Natural4you Ltd
133 Birmingham Road
AGL House Office Room 203
Handsworth B71 4JZ
United Kingdom

Phone: 0121 5548200
Email: info@natural4you.co.uk